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Shipping & Return Policy

SHIPPING RATES
Shipping cost is a flat rate as of now for all orders. Method and pricing of shipping are subject to change without notice.

SHIPPING LOCATIONS
Our shipper cannot ship to any box-type address including PO/APO/FPO. Any orders placed with these addresses will not be accepted. We only ship to locations within the United States. Additionally, we cannot ship to international addresses and cannot accept any orders for delivery outside the United States.

DAMAGED, LOST OR STOLEN MERCHANDISE
We make every effort to safely secure and ship your order, but understand that, on rare occasions, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately to our Customer Service Department (koiaorders@drinkkoia.com) and a representative will contact you. We are not responsible for lost or stolen merchandise.

SHIPPING TIMING & DELAYS
Orders placed Monday-Wednesday by 12am Eastern Standard Time will be shipped out the next day. Orders placed after 12am EST on a Wednesday will be shipped out the following Monday. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Customer Service (koiaorders@drinkkoia.com) for verification. Be advised that shipping delays sometimes occur with our carrier and are therefore beyond our control. Please contact koiaorders@drinkkoia.com if you experience any delays or concerns with shipping.

BACK ORDERS
We make every attempt to maintain inventory on all of our products, however there may be times when supply may not always keep up with demand. In this event, you will receive an email letting you know of your credit due to the out of stock item. Koia cannot maintain any back orders and therefore any out of stock items will be cancelled off the order. We only charge for the items shipped.

CUSTOMER SERVICE
Our goal is to make sure you are completely satisfied with the items you order and your experience with Koia. If you have any concerns at all with your products, please contact our Customer Service department via email koiaorders@drinkkoia.com. We will answer all requests as quickly as possible in the order in which they are received.

RETURN POLICY
We make every effort to safely secure and ship your order, but understand that, on rare occasions, merchandise can be damaged in transit. If you feel that your order placed via drinkkoia.com was damaged during delivery, report it immediately to our Customer Service Department (koiaorders@drinkkoia.com) and a representative will contact you. For any product purchased outside of our drinkkoia.com website, please contact the specific retailer where your items were purchased.

PRICES AND AVAILABILITY
Prices and availability of all products are subject to change without notice.

Koia Originals

Koia Fruit Infusions

Koia Keto