shipping & handling info

Shipping Method

  • All Koia orders are shipped via FedEx 1-2 Day Ground.
  • Your product should arrive to your address cool to the touch. If you find your order did not arrive cool, please email us at and a customer service representative will be happy to assist you.

Handling Process

  • All orders are packed Monday-Wednesday from 7am-11am Central Time (excluding holidays). Please allow 1-2 days for your order to be processed and packed.
  • Orders that are placed after 11am Central Time will be packed and shipped the following business day.
  • If an order is placed Wednesday after 11am Central Time, the order will be packed and shipped the following week.
  • You might be asking yourself why we only ship orders from Monday-Wednesday? Great question! To ensure product quality, orders are only shipped between Monday-Wednesday to avoid product being held up at FedEx shipping center over the weekend.

Additional Information

  • We currently do not deliver to Colorado, Montana, and New Mexico. We do still have same-day deliver options available in select cities in these States. 

Contact Us

If you need help with your order, please reach out to us and we’d be more than happy to assist you. You will receive a reply from our customer service representative within 1-2 business days.

product & order help

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