shipping, handling & return info
- All Koia orders are shipped via FedEx 1-2 Day Ground.
- Your product should arrive to your address cool to the touch. If you find your order did not arrive cool, please email us at firstname.lastname@example.org and a customer service representative will be happy to assist you.
- All orders are packed Monday-Thursday from 7am-11am Central Time (excluding holidays). Please allow 1-2 days for your order to be processed and packed.
- Orders that are placed after 11am Central Time will be packed and shipped the following business day.
- If an order is placed Wednesday after 11am Central Time, the order will be packed and shipped the following week.
- You might be asking yourself why we only ship orders from Monday-Thursday? Great question! To ensure product quality, orders are only shipped between Monday-Wednesday to avoid product being held up at FedEx shipping center over the weekend.
Return & Refund Policy
- Please contact our customer service team if you have any problems with your order. Because the product is perishable, we do not accept returns once the product has arrived at your address. If for any reason the problem is our fault, we will work to replace your order.
- We currently do not deliver to South & North Dakota, and Montana. We do still have same-day delivery options available in select cities in these States.
If you need help with your order, please reach out to us and we’d be more than happy to assist you. You will receive a reply from our customer service representative within 1-2 business days.